Gian McCoyCalls nobody answers
Lunch hour, after hours, two lines ringing at once. A new patient who reaches voicemail usually calls the next practice on the list. Most offices never see how many of those calls they lose.
For medical and dental practices in Southern California
Your practice is losing patients in places you can’t see.
Missed calls. A map listing that ranks third. A patient list nobody works. I find those leaks, fix them, and stay on to make sure the fixes hold.
I’m Gian McCoy. I work with independent and small-group practices in Orange County, Los Angeles, the Inland Empire, and San Diego. The flagship is AI receptionist consulting: a platform from your current vendor, one you choose, or one I trust, customized to your practice, with one person on your side from the first meeting on.
I come to you anywhere in Southern California. Or call (626) 469-7495
The leaks you can’t see
None of these show up on a monthly report. Each one costs you patients who were ready to book.
A map listing that loses
Patients pick from the three practices Google shows on the map. If your profile, reviews, and categories are weaker than the office down the street, you do not get the call to begin with.
A patient list that sits still
Every practice has hundreds of patients overdue for a cleaning, a follow-up, or a treatment they said yes to and never scheduled. Nobody has the time to work that list, so it stays quiet.
No referral engine
Referring doctors and happy patients send you work when they remember to. Without a steady, low-effort way to stay in front of them, referrals rise and fall with luck.
AI and automation nobody watches
Phone bots, reminders, and review requests get set up once and then drift. When something breaks, it breaks quietly, and the first sign is a patient who never showed up.
Count patients, not rankings
A new patient is rarely worth one visit. Think about what an average patient spends with you over the years they stay: recall visits, treatment, the family members they bring in.
Now count the new-patient calls that reach voicemail in a normal week. Multiply the two. That number is what the leak costs, and it is usually larger than any marketing line item you are looking at.
The simple version
Missed new-patient calls per month
× share who would have booked
× lifetime value of one patient
= what you lose each month without knowing it
When we meet, we work this out with your own numbers.
Flagship service
An AI receptionist, set up right and kept on track
An AI receptionist answers every call, books what it can, and hands off what it can’t. Turning one on is the easy part. Making it fit your practice is the real job. Past the default setup there are hundreds of settings, three vendors, and patient data to protect.
It fails without telling you
A carrier update, a changed call route, a new service line the bot has never heard of. The AI keeps answering, just wrongly. You find out when a patient complains or a high-value case goes elsewhere.
Three vendors, three stories
Your phone provider, your IT or network vendor, and the AI platform each own a piece. When calls drop, each one can show you it is not their fault. Nobody owns the whole path a call takes.
Patient data is on the line
The receptionist hears names, dates of birth, and reasons for visit. Where that data goes, who can see it, and what agreements cover it has to be settled before the first call, and checked after every change.
One point of contact instead of three vendors pointing at each other.
I work with the AI receptionist vendor you already use, one you choose, or one I have vetted and trust. The vendor provides and supports the technology. I customize it for your practice, coordinate your phone carrier, IT provider, and the vendor to set it up, and make sure the business associate agreement is signed. After launch, I review call results with you monthly and send tuning requests to the vendor. When something breaks, I find where it broke and get the right vendor to fix it.
See what the consulting coversThe rest of the toolbox
The receptionist catches the calls. These bring more of them in and bring past patients back.
Recovered calls
AI receptionist consulting →
Your chosen vendor’s platform, customized to your practice, coordinated with your phone and IT, and reviewed with you every month.
New patients
Local visibility →
Google Business Profile and map pack, local SEO, search ads, and Local Services Ads.
Patients who come back
Patient reactivation and referrals →
Email reactivation, direct mail, and referring-doctor programs that run on a schedule.
Fewer dropped follow-ups
CRM and automation →
Intake, reminders, and follow-up that happen on time without someone remembering to do them.
Healthcare experience, enterprise discipline
I have worked inside large healthcare organizations and behind a pharmacy counter. I know what patient data is and what it takes to handle it properly.
- Enterprise web work inside Kaiser Permanente and City of Hope
- Former Certified Pharmacy Technician (PTCB). Handled patient data under HIPAA and assisted with HIPAA compliance audits
- 20+ years across enterprise IT and marketing technology, including IBM Global Services
- Builds and runs working AI applications across Claude, OpenAI, Gemini, and local models
- MBA, Brand Management, Thunderbird School of International Management
- Based in Southern California. Serves Orange County, Los Angeles, the Inland Empire, and San Diego
Organizations I have worked with
- Kaiser Permanente
- City of Hope
- IBM
- Colibri Group
- APUS
- TIME Mfg / Versalift
Find out where your practice is leaking
I come to your practice. We look at how your phones are handled, how you show up on the map, and what is sitting in your patient list. You leave with a short list of what to fix first, whether or not we work together. Video works too if that is easier.
Book an in-person meeting